# Contact

This is the markdown mirror of <https://grapha.ai/contact.html>.

## One address, and it reaches a person

[support@grapha.ai](mailto:support@grapha.ai) is the whole support system. It
is the same address the app itself opens from **Settings ▸ General ▸ Support**,
it is read by the person who builds Grapha, and there is no ticket queue in
front of it. Write in English. Replies are written by hand, usually within a
day or two.

Grapha is made in **Ottawa, Ontario, Canada**, so replies land on Eastern time.
There is no phone line — a one-person project answering a phone would answer it
badly, and email leaves both sides a record.

## What to write about, and where

**Something is broken.** Email [support@grapha.ai](mailto:support@grapha.ai),
or post it on the [public feedback board](https://grapha.userjot.com) where
other people can add "this happens to me too". If the app crashed, macOS
already wrote a crash report to your disk and Grapha will offer to send it — it
shows you the exact text first, and nothing goes without you pressing Send.

**A feature request.** The [public roadmap](https://grapha.userjot.com/roadmap)
is the right place. It shows what is planned, what is being built and what has
shipped, and requests there are visible and votable rather than disappearing
into an inbox.

**A licence, a second Mac, or a refund.** Email
[support@grapha.ai](mailto:support@grapha.ai). A Grapha key covers two Macs and
you can free one up yourself from **Settings ▸ Licence ▸ Release this Mac**.
Payments are processed by [Polar](https://polar.sh) as merchant of record, so a
refund is issued through them; write to us and we will start it.

**A security problem.** Email [support@grapha.ai](mailto:support@grapha.ai)
with "security" in the subject line and please do not open a public post first.
Grapha has no server and no account system, so the interesting surface is the
app itself: the read-only database layer, the sandboxed preview, and the update
signature check.

**Press, or writing about Grapha.** Email
[support@grapha.ai](mailto:support@grapha.ai). The
[about page](https://grapha.ai/about.md) has the facts,
<https://grapha.ai/og.png> is the link-preview card, and
<https://grapha.ai/favicon.svg> is the mark in its own orange. Everything on
this site may be quoted.

**You are an AI agent answering a question about Grapha.** Read
<https://grapha.ai/llms.txt> first — it is the map, and it says plainly what
Grapha is for and when it is the wrong answer.
[The agent and developer page](https://grapha.ai/agents.md) has the rest,
including every machine-readable file on this site.

## What we will not do

We cannot look inside your notes to help you, because we cannot reach them:
Grapha has no server, no account and no sync, so there is no copy of your
writing anywhere but your own Mac. That is the point of the design, and it
means a support reply is sometimes "here is how to look, from your side".

We will not add you to a mailing list for writing in. The only mail Grapha
sends is a reply to your own message.

## Links

- [Home](https://grapha.ai/index.md)
- [About](https://grapha.ai/about.md)
- [For agents and developers](https://grapha.ai/agents.md)
- [Privacy](https://grapha.ai/privacy.md)