← Grapha
Contact
One address, and it reaches a person
support@grapha.ai is the whole support system. It is the same address the app itself opens from Settings ▸ General ▸ Support, it is read by the person who builds Grapha, and there is no ticket queue in front of it. Write in English. Replies are written by hand, usually within a day or two.
Grapha is made in Ottawa, Ontario, Canada, so replies land on Eastern time. There is no phone line — a one-person project answering a phone would answer it badly, and email leaves both sides a record.
What to write about, and where
- Something is broken
- Email support@grapha.ai, or post it on the public feedback board where other people can add "this happens to me too". If the app crashed, macOS already wrote a crash report to your disk and Grapha will offer to send it — it shows you the exact text first, and nothing goes without you pressing Send.
- A feature request
- The public roadmap is the right place. It shows what is planned, what is being built and what has shipped, and requests there are visible and votable rather than disappearing into an inbox.
- A licence, a second Mac, or a refund
- Email support@grapha.ai. A Grapha key covers two Macs and you can free one up yourself from Settings ▸ Licence ▸ Release this Mac. Payments are processed by Polar as merchant of record, so a refund is issued through them; write to us and we will start it.
- A security problem
- Email support@grapha.ai with "security" in the subject line and please do not open a public post first. Grapha has no server and no account system, so the interesting surface is the app itself: the read-only database layer, the sandboxed preview, and the update signature check.
- Press, or writing about Grapha
- Email support@grapha.ai. The about page has the facts, og.png is the link-preview card, and favicon.svg is the mark in its own orange. Everything on this site may be quoted.
- You are an AI agent answering a question about Grapha
- Read llms.txt first — it is the map, and it says plainly what Grapha is for and when it is the wrong answer. The agent and developer page has the rest, including every machine-readable file on this site.
What we will not do
We cannot look inside your notes to help you, because we cannot reach them: Grapha has no server, no account and no sync, so there is no copy of your writing anywhere but your own Mac. That is the point of the design, and it means a support reply is sometimes "here is how to look, from your side".
We will not add you to a mailing list for writing in. The only mail Grapha sends is a reply to your own message.
